Refund policy

 

Key Return Details

  • Warranty Period: 2 years from delivery date
  • Return Window: 30 days from delivery
  • Refund Processing Time: Up to 30 business days after receipt
  • Return Shipping: Customer is responsible for return shipping costs
  • Restocking Fee: 20% may apply (see details below)

At Tucsen Photonics UK Ltd, we are dedicated to ensuring customer satisfaction and will make every effort to either repair or replace your product should an issue arise.

Our standard warranty period is 2 years from the date of product delivery. Refunds are available within the first 30 days under the following criteria.

Refund Eligibility Criteria

  • The product received is defective or incorrect, and Tucsen Photonics UK Ltd was unable to repair or replace it.
  • The product must be returned in its original packaging.
  • We reserve the right to decline a refund if the returned product is not properly packaged and is damaged during transit.
  • If you need assistance with packaging, please contact us for guidance.

Return Process

To initiate a return, please contact us to obtain a Return Merchandise Authorisation (RMA).

Returns without a valid RMA number will not be accepted.

We aim to process returns within 30 days of receipt.

Return Address:

Tucsen Photonics UK Ltd

Landmark, 3 Brindley Place

Birmingham, B1 2JB

United Kingdom

Shipping Costs

Customers are responsible for the cost of return shipping.

Packaging

Please ensure that the goods are securely packaged to prevent damage during transit.

Restocking Fee

A 20% restocking fee will apply if:

  • A customer rejects a provided solution to repair or replace the instrument, or
  • The return is made for reasons other than a defect.

If Tucsen Photonics UK Ltd is unable to repair or replace your purchased instrument, no restocking fee will be charged.

 

A Note to Our Valued Customers

Our primary goal is to ensure your satisfaction. At Tucsen Photonics UK Ltd, we are committed to offering quality products and swift resolutions for any concerns.

We believe in transparency, and our restocking fee policy is designed to balance our commitment to customers with the costs associated with returns.

Before making any return decisions, please contact our customer service team.

They are available to assist you, provide clarification, and work towards a resolution that benefits both parties.

Thank you for choosing Tucsen Photonics UK Ltd.

Your trust and business are greatly valued.

Contact Information:

📍 Address: Tucsen Photonics UK, 3 Brindley Place, Birmingham, B1 2JB

📧 Email: salesadmin@tucsencameras.com

📞 Phone: +44 (0) 121 7519789

📄 Contact Form: Click here

🕘 Customer Service Hours: 9:00 am – 5:00 pm (UK time)